Returns and Refunds Policy

Last Updated: August 24, 2026

At KoreanSpa, we aim to provide a clear and fair return experience. Please read our Return and Refund Policy below carefully before making a purchase.

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1. How to Initiate a Return (Step-by-Step Process)

To request a return or refund, please follow these steps:

1. Request Authorization: Contact our support team at support@koreanspa.co with your order number and reason for return.
2. Receive Instructions: If approved, our support team will provide a Return Merchandise Authorization (RMA) and the correct return warehouse address via email. Do not send items back without prior authorization.
3. Ship the Item: Pack the product securely in its original packaging. Once your return is approved, you have 14 calendar days to ship the item back to us and provide a tracking number.

2. Circumstances & Timeframes for Returns

• Change of Mind / Standard Returns: Must be requested within 90 days of delivery. Items must be unused and in their original packaging with proof of purchase.
• Damaged, Defective, or Incorrect Items: Must be reported within 7 days of delivery with clear photos of the product and packaging. Once verified, we will issue a full refund or free replacement with no extra fees.
• Sale Items: Items purchased at full price are refunded to the original payment method. Items purchased on sale are eligible for store credit only.

3. Return Shipping & Restocking Fees

• Return Shipping Cost: For change-of-mind returns, return shipping costs are the customer's responsibility. For defective or incorrect items, KoreanSpa covers all shipping costs.
• Restocking Fee: A $20.00 USD restocking fee is deducted from change-of-mind returns for non-defective items. No restocking fee applies to faulty or incorrect items.

4. Refund Processing Timeframe

Once your returned package is delivered to our fulfillment center:

• Inspection Period: We inspect the item within 3 – 5 business days of arrival.
• Refund Issue: Upon approval, your refund is issued immediately.
• Posting Time: It typically takes 5 – 10 business days for the funds to reflect in your original payment method (depending on your bank or credit card provider).

5. Subscription Orders

Our Satisfaction Guarantee applies to your first subscription order only (covered by the 90-day guarantee). Recurring subscription orders cannot be refunded for change of mind, but you can skip, pause, or cancel your subscription at least 48 hours before your next billing date.

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6. Contact Information

If you have any questions regarding returns, refunds, or order cancellations, please reach out to us: