Returns and Refunds Policy
Last Updated: [January 2026]
At KoreanSpa, we aim to provide a clear and fair return experience. Please read the policy below carefully before making a purchase.
Eligibility for Returns & Refunds
To be eligible for a return or refund, all of the following conditions must be met:
- Returns for change of mind must be requested within 90 days of delivery.
- Items must be returned with original packaging.
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions are not eligible for a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after 90 days from delivery
- Items not returned in their original packaging will not be accepted
- Gift cards or free items
Damaged, Defective, or Incorrect Items
Complaints related to damaged, defective, or incorrect items must be reported within a maximum of 7 days after delivery.
Please send an email to:
Please include:
- Your order number
- Clear photos of the item and packaging
Once verified, we will provide a replacement or refund at no additional cost.
Return Shipping
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable unless the item received was faulty or incorrect.
- We recommend using a trackable shipping service
Restocking Fee
A $20.00 restocking fee will be deducted from returns of non-defective items.
This fee does not apply if the item received was faulty or incorrect.
We are not responsible for returns lost or damaged during shipping when the customer arranges the return shipment.
Refund Processing
- Once the returned item is received and inspected, refunds are processed within 7–10 business days
- Banks and payment providers may require additional processing time for refunds to appear in your account.
- Items purchased at full price will be refunded to the original payment method.
- Items marked as sale at the time of purchase are eligible for store credit only and are not refundable to the original payment method. This does not affect your rights regarding faulty or defective items.
- You will receive a confirmation email once the refund has been completed.
Order Cancellations
- Orders can only be cancelled before dispatch.
- If an order has already shipped, it must follow the return process above.
Return Address
- Return requests must be approved before sending any item back. Once your return is approved, we will provide the correct return address via email.
- Returns sent without prior authorization will not be accepted.
Subscription Orders
Our Satisfaction Guarantee applies to your first subscription order only. If your first order doesn't work for you, you're fully covered by the 90-day, money-back guarantee described above — even if the product has been opened or used. This guarantee may be redeemed once per customer.
For recurring subscription orders after your first, refunds are not available for change of mind. You stay in complete control of your subscription at all times: you can skip, pause, change, or cancel from your account whenever you like, and any change made at least 48 hours before your next scheduled billing date will stop that order before it ships. Recurring orders that have already been billed and shipped are not eligible for a change-of-mind refund.
Damaged, defective, or incorrect items are always covered — on every order, subscription or not — as described in the Damaged, Defective, or Incorrect Items section above.
If you ever have a question or concern about a subscription charge, please email us at support@koreanspa.co before disputing it with your bank, and we'll work with you to make it right.
For complete details on billing and managing your membership, please review our full Subscription Terms.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
📧 Email:support@koreanspa.co
🌐 Website: koreanspa.co