Once an order is placed, you can cancel your order for a full refund as long as it is cancelled before it is processed at our warehouse. 

Once the order processes and is accepted by the warehouse, you may still request cancellation, however please note that cancellation at that stage is not guaranteed.

Subscription Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or try-before-you-buy. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely, and you'll be charged for each delivery unless you choose to pay in advance.

Subscription Rules by Product

Micro-Infusion System Hair Regrowth Solution

Delivery: Monthly
Discount: 30% off subscription price
Cancellation: Allowed only after the second delivery/payment (approximately 60 days from your initial order). After this period, you can cancel at any time through the links in your order confirmation emails.

Anti-wrinkle Nano-Silk Collagen System

Delivery: Monthly
Discount: $30 off subscription price
Cancellation: Allowed only after the second delivery/payment (approximately 60 days from your initial order). After this period, you can cancel at any time through the links in your order confirmation emails.

Other Products

• Cancellation rules may vary depending on the subscription product. Please check the specific subscription details on the product page for exact terms.

Tip: To maintain your subscription discount, please ensure your subscription remains active for the required period.

Pre-orders 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

• You can cancel a partially paid pre-order that has not yet been fulfilled.
• If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.

See our returns policy for more details on returns and refunds.

Try before you buy 
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order.

• You will have a certain amount of time to decide if you want to keep the item.
• Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

See our returns policy for more details on returns and refunds.

Notes

• Subscription rules may vary by product. Always check the specific product page for details.
• Discounts apply only while the subscription is active. Canceling before the minimum period may forfeit the discount.
• Policies may change in the future; customers will be notified of any updates.